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General Product FAQ

What is the warranty of EnerPlex products?

  • All EnerPlex products have a 1-year warranty. 


How can I return my EnerPlex product?

  •  If your product has stopped working within your warrnty period, please fill out an RMA form and we will get back to you as soon as we can.


Where do you ship your products?

  • We ship our products worldwide. If you have trouble having our products shipped to you, please conatct our customer service team at support@goenerplex.com


I'm having an issue with the way my product works - what can I do?


I have a question about my product. Who do I contact?


Where is EnerPlex based?

  • EnerPlex is based in Thornton, CO, which is about 10 miles north of Denver


Where can I order EnerPlex products?

  • Feel free to purchase products here on our website. Otherwise, we sell at a vairety of physical stores. Use our Store Locator to find your closest location.